Thursday, July 18, 2024

British Airways celebrates 100 years in India with enhanced flight schedule

British Airways has announced the addition of a new daily flight between Delhi and London Heathrow, slated to commence operations from April 20, 2025. This strategic move is part of the airline’s efforts to expand its presence in India, bringing its total weekly flights across the country to 63, spanning five key cities.

The new flight will be serviced by the advanced 787-8 aircraft, featuring Club World, World Traveller Plus, and World Traveller cabins.

Neil Chernoff, Chief Planning and Strategy Officer at British Airways, expressed his enthusiasm, stating, “This marks a significant milestone for British Airways as we commemorate 100 years of operations in India. The introduction of a third daily flight from Delhi underscores our commitment to providing convenient travel options between India and London Heathrow, as well as access to our extensive global network spanning over 200 destinations.”

Moran Birger, Head of Sales Asia Pacific and Middle East at British Airways, highlighted the airline’s enduring relationship with India, cultivated over a century, and emphasized their dedication to enhancing customer satisfaction and convenience. “As we embark on this historic year, we remain steadfast in our mission to elevate the travel experience for our passengers. We look forward to welcoming travelers on board our new flights and continuing to uphold our legacy of excellence,” Birger added.

The daily flights from Delhi will offer favorable arrival times at London Heathrow, facilitating seamless onward connections to British Airways’ vast network, which includes 26 destinations in the US alone.

The airline recently also opened ‘CallBA’, its new call centre located in Gurugram, near Delhi, offering an enhanced customer experience to travellers across the globe.  CallBA has doubled in size since 2019, and the new facility comfortably accommodates the full team, with colleagues now using a cloud-based telephone system with call-flow management and access to insightful data to further personalize the customer experience.  

British Airways, as the UK’s national flag carrier, serves over 190 destinations across more than 65 countries, including routes operated in partnership with other airlines. With a focus on providing extensive flight options from London, British Airways operates out of three major airports in the city: London Heathrow, London Gatwick, and London City.

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