Saturday, July 2, 2022

Qantas’ New Distribution Capabilities take its flights around the world

Qantas’ next-generation distribution platform is now available for international travel agents, unlocking capabilities for agents globally to offer more personalized customer service and access new revenue opportunities.

The Qantas Distribution Platform – built using IATA’s New Distribution Capability (NDC) standards – will be available in the UK, US and South Africa and progressively rolled out to other markets in the coming months.

The platform has been designed to enhance the service that agents provide to customers with a wider range of products, including special offers for Qantas Frequent Flyers, ancillary products and dynamic commission opportunities.

The international rollout of the program will also give travel agents around the world access to more automated processes and improved functionality across Qantas bookings, including automated refunds and ticket revalidation.

The Qantas Distribution Platform is already available in Australia and New Zealand, enabling agents to take advantage of dynamic commission opportunities and special offers for customers such as a 20 per cent discount on particular routes.

The rich content and new features of the Qantas Distributed Platform can be accessed via Qantas’ growing network of technology partners, already delivering Qantas NDC to agents in Australia and New Zealand.

Qantas Executive Manager, Global Sales & Distribution Igor Kwiatkowski said rolling out the platform internationally would help agents around the world to better service customers with Qantas bookings, as the airline’s international network ramps up.

“Despite the significant impact of COVID over the past two years, we have continued to invest in our new distribution capabilities and are pleased to be able to offer these to our international trade partners,” said Kwiatkowski.

“The Qantas Distribution Platform is a key part of our strategy to support agency partners with richer content, new features and revenue opportunities that help them deliver a better and more bespoke experience for customers.

“We know that customers expect an increasingly personalized, flexible and seamless experience and we’re committed to providing travel agents around the world with the tools to provide this service.

“We will continue to roll out new capabilities and features for our agency partners as the industry continues to evolve the service it offers travellers.”

Travel agents who have registered in the Qantas Channel can connect to the Qantas Distribution Platform via either an approved technology partner, or by developing a direct connection to Qantas’ NDC XML Application Program Interface (API).

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