Thynk, a hospitality cloud for operational excellence, has announced its partnership with Saudi Arabia-based Dur Hospitality, a leading hospitality company recognized for its record in managing, developing, and operating a broad portfolio of hotels and residential compounds across the Kingdom.
Developed by hoteliers for hoteliers and powered by Salesforce, the world’s largest Customer Relationship Management (CRM) platform, Thynk.Cloud is designed to simplify and automate sales, operations, decision making, and data management for hotels of any size.
The partnership, announced at the recent Future Hospitality Summit in Dubai, will enable the sales organisation at Dur Hospitality to further enhance the way they manage their B2B business relationships and maximize their sales productivity and efficiency, said a statement.
Pascal Petit, Co-founder & CEO at Thynk.Cloud, said: “We are excited to be working with Dur Hospitality, a company at the forefront of our industry when it comes to modern hospitality, agility and innovation. Together, our goal is to deliver a smart, modern system that not just streamlines processes and drives efficiency but enables hotel teams to deliver a unique guest experience, whether that’s in one of the Group’s branded hotels or in an independently managed property.”
President of Hotel Operations at Dur Hospitality, Hassan Ahdab, said: “Our collaboration with Thynk provides an immense opportunity to interconnect our processes further and accelerate enhanced customer experiences. Thynk’s innovative digital ecosystem will drive personalization across our properties, amplifying our customer-centric approach and empowering our team members to make data-driven decisions in real-time while communicating with “one voice”. Together, we will take customer-focused service to the next level”.
Founded late 2019, Thynk has implemented over 150 hotels from 25 clients in 10 countries over the past 18 months, primarily in Europe and the Middle East. Thynk is poised to enter the US market with a strong customer base and solid product feedback following the appointment of industry veteran Joel Pyser earlier this month as Chief Executive Officer for the Americas.