SITA, the leading IT provider to the travel industry, is assisting Costa Cruises, the Italian cruise company, mitigate costly trip disruptions. By providing accurate real-time flight updates via a cloud-based application equipped with an intuitive user interface, the operations team can link each flight to the associated vessel and the relevant booking codes.
Costa Cruises, part of the Carnival Group, offers Fly & Cruise packages encompassing both dedicated charter flights and scheduled flights. The flight updates provided by SITA Flight Monitoring Solution will empower Costa Cruises’ Operations Control Centre (OCC) to handle the embarkation and disembarkation process for Fly & Cruise guests more efficiently, as well as improve planning for crew movements and allocations.
In the event of a cancelled or a delayed flight, this continuously refreshed set of data becomes crucial for promptly arranging guest transfers to the next port of call, minimising associated costs, avoiding inefficiencies, and ensuring a first-class guest experience. Similarly, disembarking guests at the right moment enables them to continue enjoying their time onboard the ship while allowing Costa Cruises to optimize airport transfers.
The application leverages SITA Flight Global APIs and offers direct integration with the airlines to benefit from real-time updates, even for charter flights.
Massimo Callegari, Director Guest & Corporate Travel Service Costa Cruises, said: “At Costa, it was imperative to find a supplier that could offer accurate and timely flight updates through a cloud-based solution featuring a user-friendly interface and direct integration with the charter airlines.
“Significant operational challenges are shared between cruise companies and airlines, and, with its strong footprint in the air transport industry, SITA clearly understands how they could help us enhance the management of our Fly & Cruise operations.”
Sergio Colella, President for Europe at SITA, said: “The world of travel is becoming increasingly intermodal. Essential for the success of this model is guaranteeing smooth connections among the different modes of transport. This presents a significant challenge that we comprehend thoroughly, as we have traditionally acted as the unseen orchestrator for the air transport industry, ensuring collaboration among multiple stakeholders to ensure efficient operations.”
