Citi has opened its new travel platform, Citi Travel with Booking.com. The companies announced the partnership in August to create a new portal to replace the former City ThankYou Travel Center.
The site includes supply from Booking.com – such as 1.4 million hotels around the world – and is powered by technology from Rocket Travel by Agoda, another of Booking Holdings’ brands.
Citi cardmembers can use the platform to book hotels, air travel, car rental and attractions – currently on the website and by the end of March also on the Citi mobile app. Travel purchases earn “ThankYou Points” that can be redeemed for the next trip or with one of more than 180 rewards partners, and all reservations include 24/7 customer support.
“This new travel platform will transform the travel planning experience for Citi cardholders,” said Sarah Moore, senior vice president of Rocket Travel.
“Our technology connects Citi customers with the full spectrum of trip planning options available across our brands, where cardmembers will find value from the time they start dreaming of their next trip, through booking, even during and after their travels.”
As part of this launch, Citi is also unveiling a portfolio of properties called the Hotel and Luxury Collection, with plans to expand it in the coming months.
“The launch of Citi Travel with Booking.com is another stellar example of how Citi continues to offer customers options, from how they want to pay to how they want to travel,” said Anthony Merola, head of proprietary products management for U.S. branded cards at Citi.
“We are thrilled to provide those customers the flexibility, breadth of options, and value they desire through our new, intuitive portal where they can book a trip tailored to their preferences or an attraction on their bucket list – all while maximizing the rewards they can earn.”
Many banks have created or expanded their travel services in the last couple of years. In addition to Citi, Capital One, American Express and Revolut have launched new portals, and JPMorgan Chase is developing one.
