Travelport unveils new travel agent productivity solution

Travelport has partnered with Navitas Solutions, a leader in agency desktop solutions, and Agentivity, a travel agent data services and automation provider, for a new agent productivity solution on Travelport+.

NavAgent, an add-on to the Travelport Smartpoint desktop point of sale delivering intelligent workload optimization and data driven personalization, is now available for Travelport+ users globally and is designed to significantly improve an agent’s ability to prioritize and focus on the most urgent selling and servicing tasks, while delivering personalized retailing experiences. NavAgent helps travel retailers to connect with their customers in a more meaningful way, by automatically updating the agent’s Smartpoint display with a CRM view of the traveler as they engage.

Customer details and preferences such as purchase history, favourite departure airports, airlines and other suppliers, as well as past and future bookings, and unused ticket coupons are all presented in a way that allows the agent to quickly and easily refer to relevant information as they engage with their customer. Early trials confirm travel agents achieve higher quality engagement with their customers, while optimizing their time each day.

“Together with Navitas, we are absolutely thrilled with how Travelport supported us to get NavAgent out there into the hands of travel agents – it is just so refreshing to see this sort of attitude and vision. Kudos to the Travelport team for their continued efforts in helping travel agents operate as modern digital retailers,” said Edd McArdle, Head of Partnerships and Product at Agentivity.

Travelport’s collaborative approach with developer partners Agentivity and Navitas in delivering NavAgent to the agency community has been uniquely focused on the best interest of the customer. By tapping into each partner’s industry skills and expertise, the companies were able to accelerate delivery to travel retailers, while ensuring value for Travelport’s agency customers through every phase of development.

“This collaboration emphasizes the importance of Travelport’s partnership program with innovative developers and technology companies,” said Jason Toothman, Chief Commercial Officer – Agency at Travelport.  “Our work to bring NavAgent to Travelport+ users around the globe is a great example of really delivering what the customer ultimately requires and doing so in record time.”

NavAgent is immediately available for Travelport+ users globally, a Travelport statement said.